Incident - Hamilton Services - 15/09 - Status Page

Resolved Sep 15, 2023 12:43 PM NZST

Problem has been fixed by field techs. Moved traffic to primary path at approx. 12:34pm.
If you are still without connectivity, please turn off your router for 2-3 minutes before powering back on, before contacting our team.

Monitoring Sep 15, 2023 10:56 AM NZST

Physical fibre fault has been located between Manukau and Penrose. Field techs engaged to locate cable fault.
Our team are aware of a small subset of circuits which may still be experiencing an outage and will continue to be monitored.
Next update on status change.

Monitoring Sep 15, 2023 9:18 AM NZST

Our team have engaged fibre provider of the primary path to determine physical fault.
Hamilton traffic has returned to normal levels. Our team are aware of a small subset of circuits which may still be experiencing an outage and will continue to be monitored.
Next update on status change.

Problem Identified Sep 15, 2023 9:07 AM NZST

Customers in the Hamilton area may have experienced a brief disruption to service due to a faulty transport path AKL<->HLZ.
This path has now been removed from service and connectivity restored over a backup path.
This will remain under observation to ensure primary transport is stable before bringing back into service.
We apologise for any inconvenience.