Incident - Hamilton Services - 15/09

解決済み

Problem has been fixed by field techs. Moved traffic to primary path at approx. 12:34pm.
If you are still without connectivity, please turn off your router for 2-3 minutes before powering back on, before contacting our team.

監視中

Physical fibre fault has been located between Manukau and Penrose. Field techs engaged to locate cable fault.
Our team are aware of a small subset of circuits which may still be experiencing an outage and will continue to be monitored.
Next update on status change.

監視中

Our team have engaged fibre provider of the primary path to determine physical fault.
Hamilton traffic has returned to normal levels. Our team are aware of a small subset of circuits which may still be experiencing an outage and will continue to be monitored.
Next update on status change.

原因確定

Customers in the Hamilton area may have experienced a brief disruption to service due to a faulty transport path AKL<->HLZ.
This path has now been removed from service and connectivity restored over a backup path.
This will remain under observation to ensure primary transport is stable before bringing back into service.
We apologise for any inconvenience.

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