Incident - Hamilton Services - 15/09 - Status Page

Opgelost 15 Sep 2023 12:43 NZST

Problem has been fixed by field techs. Moved traffic to primary path at approx. 12:34pm.
If you are still without connectivity, please turn off your router for 2-3 minutes before powering back on, before contacting our team.

Controle 15 Sep 2023 10:56 NZST

Physical fibre fault has been located between Manukau and Penrose. Field techs engaged to locate cable fault.
Our team are aware of a small subset of circuits which may still be experiencing an outage and will continue to be monitored.
Next update on status change.

Controle 15 Sep 2023 9:18 NZST

Our team have engaged fibre provider of the primary path to determine physical fault.
Hamilton traffic has returned to normal levels. Our team are aware of a small subset of circuits which may still be experiencing an outage and will continue to be monitored.
Next update on status change.

Probleem Geïdentificeerd 15 Sep 2023 9:07 NZST

Customers in the Hamilton area may have experienced a brief disruption to service due to a faulty transport path AKL<->HLZ.
This path has now been removed from service and connectivity restored over a backup path.
This will remain under observation to ensure primary transport is stable before bringing back into service.
We apologise for any inconvenience.