Packet Loss 28/02

Resolvido

We are happy that this issue has been resolved.
Our team will continue to monitor throughout the morning.
We thank customers for their patience while we worked through this sophisticated attack.

Monitorando

Our network has been the victim of a substantial DDoS attack, via multiple attack mechanisms.
Manual measures above our automated measures have been put in place, and we are continuing to monitor the situation closely.
Certain transit customers have been specifically targeted and our NetOps team will be reaching out to these customers to advise the specific nature of the attack to assist them in protecting their own networks.

Investigando

Engineers are continuing to investigate this fault at the highest priority.

Investigando

We are seeing the issue return, engineers investigating.

Monitorando

We believe this issue to be resolved and are monitoring the fix closely.

Problema Identificado

Engineer has arrived on-site, a short outage will occur shortly.

Problema Identificado

We have identified the cause of the fault and an engineer is enroute to the datacentre with the problem device.
Before full resolution, a network outage of approximately 4-5 minutes will occur.

Investigando

Customers may be experiencing packet loss and higher than normal latency on HOLs and circuits.
Engineers are investigating this issue now.

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