Packet Loss 28/02
We are happy that this issue has been resolved.
Our team will continue to monitor throughout the morning.
We thank customers for their patience while we worked through this sophisticated attack.
Our network has been the victim of a substantial DDoS attack, via multiple attack mechanisms.
Manual measures above our automated measures have been put in place, and we are continuing to monitor the situation closely.
Certain transit customers have been specifically targeted and our NetOps team will be reaching out to these customers to advise the specific nature of the attack to assist them in protecting their own networks.
Engineers are continuing to investigate this fault at the highest priority.
We are seeing the issue return, engineers investigating.
We believe this issue to be resolved and are monitoring the fix closely.
Engineer has arrived on-site, a short outage will occur shortly.
We have identified the cause of the fault and an engineer is enroute to the datacentre with the problem device.
Before full resolution, a network outage of approximately 4-5 minutes will occur.
Customers may be experiencing packet loss and higher than normal latency on HOLs and circuits.
Engineers are investigating this issue now.
- Services / DSL Internet
- Services / UFB Internet
- Services / RBI Internet
- Infrastructure / akl1 PoP (Datacentre220)