Packet Loss 28/02

解決済み 2020年02月29日 01:09 NZDT

We are happy that this issue has been resolved.
Our team will continue to monitor throughout the morning.
We thank customers for their patience while we worked through this sophisticated attack.

監視中 2020年02月29日 00:56 NZDT

Our network has been the victim of a substantial DDoS attack, via multiple attack mechanisms.
Manual measures above our automated measures have been put in place, and we are continuing to monitor the situation closely.
Certain transit customers have been specifically targeted and our NetOps team will be reaching out to these customers to advise the specific nature of the attack to assist them in protecting their own networks.

検証中 2020年02月29日 00:35 NZDT

Engineers are continuing to investigate this fault at the highest priority.

検証中 2020年02月28日 23:50 NZDT

We are seeing the issue return, engineers investigating.

監視中 2020年02月28日 23:23 NZDT

We believe this issue to be resolved and are monitoring the fix closely.

原因確定 2020年02月28日 22:27 NZDT

Engineer has arrived on-site, a short outage will occur shortly.

原因確定 2020年02月28日 22:22 NZDT

We have identified the cause of the fault and an engineer is enroute to the datacentre with the problem device.
Before full resolution, a network outage of approximately 4-5 minutes will occur.

検証中 2020年02月28日 22:05 NZDT

Customers may be experiencing packet loss and higher than normal latency on HOLs and circuits.
Engineers are investigating this issue now.