Incident - Degraded Connectivity - 10/12
This incident has been confirmed resolved by prior works to reroute traffic paths. Changes will be completed in the pre-arranged maintenance window overnight tonight in order to restore original traffic paths.
If you are still experiencing connectivity issues, please power off your router for 2-3 minutes before powering back on in order to restart your connectivity.
We apologise for any inconvenience caused by this degraded connectivity incident.
Changes have been made and monitoring is observing restoration to affected destinations.
Engineers are continuing to monitor for any irregularities. Updates to follow.
If you are still experiencing issues, please turn your router off for 2-3 minutes before powering back on to restart your connection.
Changes have been made and monitoring is observing restoration to affected destinations.
Engineers are continuing to monitor. Updates to follow.
Engineers have confirmed the faulted device, and are progressing with the plan of manually moving external sessions to an alternate device. This is expected to commence within the next 15-20 minutes.
Our team believe the link & protocol causing this issue has been identified and are working on remediation plans. Updates to follow.
Our team are investigating issues with degraded external connectivity.
Updates to follow as they become available.
- Services / DSL Internet
- Services / UFB Internet
- Services / RBI Internet
- Services / Fixed Wireless
- Services / Rural Wireless Internet
- Services / 3G/4G APN
- Services / IP Transit