UFB Internet
Incident - Website reachability for Timaru UFB - 10/12
Chorus update:
Advance technical teams have performed switch over from NT-A to NT-B.
Affected services have been confirmed restored.
If you are still experiencing connectivity issues, please power off your router for 2-3 minutes before powering back on in order to restart your connectivity.
Further updates to this issue will be provided in the recently opened “Incident - Degraded Connectivity - 10/12” on our status page.
Our team has identified a few erroneous paths, impacting some websites which were masked by this issue.
These are being worked through currently. Thank you for your patience.
Teams are seeing signs of services which were not previously functioning now working.
We’re continuing to perform tests to ensure this is the case. Update to follow.
Chorus update:
Please be advised planned activity under CRQ000613082415 will be carried out between 10:45 and 12:45 10/12/2025 to allow fault remediation activities to be undertaken. This will not cause additional impact to services. Customers may experience 60 minutes break in service. Next update on status change.
Chorus technical teams have been engaged, and are working with Nokia to investigate.
We will continue to update with information received.
Investigations have identified overnight Chorus maintenance on TU-POLT04 may be a potential cause.
We are engaging with Chorus technical teams to investigate further.
Some customers on UFB services in Timaru may be experiencing issues reaching some websites.
This seems to be isolated to a subset of customers, and is not being experienced by all customers in Timaru.
Our team are investigating and will provide updates as they become available.