Incident - Degraded Connectivity - 02/05
Network has continued to remain stable since last night.
A video update has been posted on the “News” section on our website and social media, and further information will become available here, and through normal channels once full investigations have concluded.
If you are without connectivity, please please turn off your ONT for 10 minutes before powering back on, as well as restarting (not resetting) your router.
We sincerely and deeply regret the inconvenience caused to our customers as a result of the disruption of connectivity services this week.
Network has remained stable under monitoring since last update.
If you are without connectivity, please please turn off your ONT for 10 minutes before powering back on, as well as restarting (not resetting) your router.
We deeply apologise for the inconvenience caused by these outages, and will be providing a full postmortem review in due course on our status page.
Network will remain under observation overnight.
Restoration are taking place and customers are coming back online.
If you are not currently online, please turn off your router for 10 minutes and power back on.
Our team have identified the issue and are working through resolutions.
This is a significant and widespread outage. Our teams are fully engaged and working to resolve as quickly as possible.
Our team are investigating reports of degraded connectivity. Updates to follow.
- Services / DSL Internet
- Services / UFB Internet
- Services / RBI Internet
- Services / Fixed Wireless
- Services / Rural Wireless Internet
- Services / 3G/4G APN