Incident - Connectivity Disruption - 29/04

Resolved

Continued monitoring has shown connectivity to be stable and normal traffic levels restored across the network.
We apologise for the inconvenience caused by this outage, which unfortunately was initiated inadvertently by a third party. We will be completing investigations to further understand the events leading to this in detail, and implement further preventions against the possibility of this unique disruption reoccouring.

Monitoring

We believe all remaining impacts have been resolved and are observing normal traffic levels on the network.
Our team are continuing to monitor to ensure full restoration.

Problem Identified

Our team are continuing to work through remaining impacted services at the highest priority.

Problem Identified

Our team are continuing to work through remaining impacted services at the highest priority.

Problem Identified

Cause has been identified and removed from the network. Engineers continuing to investigate/monitor.

Investigating

Engineers are continuing to investigate the cause of this disruption at the highest priority.

Investigating

Some customers may be experiencing increased packet loss.
Our engineers are investigating and updates to follow.

7 Affected Services: