Incident - Connectivity Disruption - 04/01 - Status Page

Resolved Jan 4, 2024 8:54 PM NZDT

Services have continued to remain stable while under close observation since last update, and normal traffic levels have been maintained.
If you are still without connectivity, please turn off your router and ONT for 2-3 minutes before powering back on, before lodging a fault with our team.
We apologise for any inconvenience caused to impacted customers, and expect to announce planned maintenance in the coming days through this status page.

Monitoring Jan 4, 2024 5:26 PM NZDT

We are observing expected traffic levels across the network.
Engineers are continuing to monitor to confirm service stability.

Problem Identified Jan 4, 2024 5:00 PM NZDT

Engineers are continuing to work through this incident and resolve remaining connectivity issues. Updates to follow.

Investigating Jan 4, 2024 4:39 PM NZDT

Incident appears to have repeated.
Engineers investigating, updates to follow.

Monitoring Jan 4, 2024 4:19 PM NZDT

Engineers are observing disrupted traffic paths restoring after paths repaired.
Monitoring will continue to ensure service stability and resolution.

Problem Identified Jan 4, 2024 4:00 PM NZDT

Malfunctioned routing paths have been identified and repaired.
Engineers are monitoring the results, which may take a period of time to show effects. Updates to follow.

Problem Identified Jan 4, 2024 3:47 PM NZDT

Issue has been identified as a malfunction with a some specific network routing paths.
Impacted customers will be experiencing some issues when attempting to visit specific websites over these paths, with a subset of customers unable to obtain connectivity.
Our team continues to investigate and remedy. Updates to follow.

Investigating Jan 4, 2024 3:39 PM NZDT

Some customers may be experiencing interruptions to connectivity to certain destinations as a result of a network impact.
Our team are investigating and updates will follow.