Root cause of this incident has been identified and incident resolved. Normal connectivity levels are being seen and confirmation of this issue continuing to be resolved.
We apologise for the inconvenience caused. An emergency change has been completed to rectify the root cause of this interruption.
A faulty network element in Sydney has been removed from the network, and connectivity has now been restored. Engineers are continuing to monitor.
An incident is currently being investigated on the network which may be impacting customers with slow or reduced connectivity, or higher latency/loss.
Our team are working on this issue at the highest priority.