Incident - 3G / 4G APN - 02/06


Engineers have continue to monitor and see service stability, and are comfortable this incident is resolved.
If you are still encountering issues, please attempt to turn off your device for 2-3 minutes before powering back on.


Our engineers are observing service restoration and return to normal stability.
We will continue to monitor.

Problem Identified

At 7:22am this morning, a router failed within an upstream carrier’s network.
A replacement router is being configured by engineers. Estimated time to resolution is currently 2 hours.
Engineers will continue to closely monitor this situation.


Engineers are observing issues with 3G / 4G APN services.
Our team are investigating and updates will follow.