Incident - Interrupted Connectivity akl2 - 02/03


Services have remained under observation and have been stable. Full normal power has been restored.
If you are without service, please attempt turning off your router/device for 2-3 minutes before powering back on.
We apologise for the inconvenience caused by this major power event. For customers who which to receive an RFO report, please reach out to our team to be sent this once it becomes available.


Our team has restored core networking and customer circuits are restoring.
If you are without connectivity, please try turning off your router for 2-3 minutes and power back on.
Our team are continuing to monitor and restore remaining non-critical systems.

Problem Identified

Appears power has been lost at the datacentre again. Datacentre techs are onsite with further techs enroute.
Our team are continuing to work on the network side with this incident.

Problem Identified

We have identified and confirmed a power issue has occurred at our akl2/DataVault Auckland datacentre site. Core network hardware is back online and routing is updating. We are continuing to investigate and work through this issue.


Engineers are observing instability at our akl2 PoP and are working on this with the highest priority.

11 Affected Services: