Incident - Brief Hamilton Area Interruption - 09/02


Remaining small number of Layer-2 circuits have been fully restored this afternoon and all services remained stable.
We apologise for the interruption to service and will continue investigations over the coming weeks.

Problem Identified

We are aware of a small number of circuits delivered via Layer-2 which are continuing to be impacted by this incident.
This relates to 3 fibre breaks within a railway corridor undergoing urgent repair both overnight and into today.
Customers continuing to be impacted will be updated directly as steps to resolution progress. If you are experiencing impact to a circuit within Hamilton after this incident, please ensure a support ticket has been opened to receive these updates from our vendor as they come through.


During the period of 12:17PM - 12:26PM, some customers based in the Hamilton area may have experienced a brief interruption to service while an upstream path entered an serviceable state and data paths were manually changed to an alternate upstream path.
Service has been restored since 12:26PM. If you are experiencing a connectivity issue within the Hamilton area, please attempt to restart your router.
(This issue was opened retrospectively)

3 Affected Services: