Incident - Interrupted Connectivity - 14/09
Services have remained under observation since last update and have remained stable.
If you are without connectivity, please try turning off your router and waiting 2-3 minutes before powering back up again.
Engineers will continue to perform root cause diagnosis to establish true cause and future mitigations. We apologise for the interruption to service for affected customers.
Engineers have identified the cause of this incident and are working to restore service.
We are observing customer connections being restored. Engineers are continuing to work on full restoration.
We are investigating reports and alerts of interruptions to connectivity.
Engineers have been engaged and we are investigating as a top priority.
9 Affected Services:
- Services / DSL Internet
- Services / UFB Internet
- Services / RBI Internet
- Services / Fixed Wireless
- Services / Rural Wireless Internet
- Services / 3G/4G APN
- Services / Enterprise Cloud
- Services / IP Transit
- Services / Layer 2 Services