Vendor Maintenance - Hamilton Area - 09/03-21/03 - Status Page

Resolved Mar 21, 2022 2:36 PM NZDT

Our upstream vendor has now confirmed that fibre works impacting our primary path out of Hamilton have been completed. This link has subsequently been tested and brought back into production as our active path.

Monitoring Mar 14, 2022 4:06 PM NZDT

We are continuing to await confirmation from the vendor of our primary path of finalisation of their works and impact to this link.
Services in the Hamilton area remain stable and operational on backup paths. This maintenance window serves as a hazard notification only.

Monitoring Mar 11, 2022 10:04 AM NZDT

Vendor maintenance window has been extended through to Monday 14/03.
Services in the Hamilton area remain stable and operational on backup paths. This maintenance window serves as a hazard notification only.

Maintenance Mar 9, 2022 10:42 AM NZDT

We have been advised of urgent maintenance taking place by an upstream vendor in relation to our primary backbone to the Hamilton area.
Vendor is completing major works during 09/03 - 12/03 of moving physical fibres as part of a network relocation project. These works also relate to the previous Hamilton impacts experienced. We apologise for the short notice of these works as a result of the upstream vendor.
Our engineers will shortly be shifting traffic to backup links to the area to mitigate around these works.
During the maintenance period, our Hamilton network will be running on reduced redundancy and capacity as a result of shifting traffic to backup links.
While we do not anticipate extended impact to customers, any reduced capacity will impact customers on TFF/UFF circuits, and customers with IP Transit or Layer 2 services in the Hamilton area.
If you are experiencing a full loss of service, please reach out to our support team.