HAVM Incident - 20/10


All impacted services have remained under observation and have been stable during the observation period.
For Enterprise Cloud customers affected, any VMs requiring manual intervention to be started have been completed. If you are encountering issues with your VM, please contact support.
For affected broadband customers, we are seeing normal traffic levels across this network element. If you are experiencing service impact, please try restarting your CPE before contacting support.


Services are now restoring. Engineers are working through remaining VMs to ensure stable.


Engineers are continuing to investigate at top priority.


Engineers are currently investigating an incident affecting our HAVM/Enterprise Cloud and some customers on DSL and UFB services.

4 Affected Services: