Layer 2 Services

Wholesale Layer-2 Maintenance - 23/09

Cancelled

Based on recent events on our network and unplanned incidents, we have made the decision to cancel this maintenance to limit impacts to our customers. This will be replanned and scheduled in the future.

Maintenance Planned

During the maintenance window defined, we will be making changes to the way we deliver Layer-2 circuits to our wholesale customers.
This will involve disabling and removing the current configuration in place for these circuits, and enabling the pre-built configuration on our new platform to move circuits across.
No changes are required to be completed on wholesale customers routers terminating Layer-2 circuits. The same VLAN IDs will be retained, and only a brief interruption of service to these circuits should be experienced as configuration is disabled, and then enabled on the new platform.
We expect this maintenance to only have an impact of no longer than 60 seconds per circuit.
Our team will be on standby to monitor and ensure normal traffic levels are restored once the migration is completed. If you’re encountering an issue with service after this maintenance, please email our support team for the most efficient response.