hlz1 Site Outage - 10/06 - Status Page

Resolved Jun 10, 2021 2:27 PM NZST

Engineers are comfortable this issue is resolved. All links have been restored and traffic levels are normal.
We apologise for the disruption this outage has caused to our customers.
A RFO / incident postmortem will be available once investigations have completed. If you would like to receive a copy of this, please email support@vetta.online.

Monitoring Jun 10, 2021 1:04 PM NZST

Since last update, customers will have seen traffic and links being unstable while multiple faults have been attended to. Links are now operating normally. Engineers are continuing to monitor this incident.

Problem Identified Jun 10, 2021 11:42 AM NZST

Our team has identified a further issue impeding connectivity to this side. This is being isolated to continue remediation works as soon as possible.

Problem Identified Jun 10, 2021 11:11 AM NZST

We have identified the underlying issue with a faulty fibre and/or optic, which has not failed over automatically. Our team is working on rerouting traffic. Next update on status change.

Assessed Jun 10, 2021 11:02 AM NZST

We are currently experiencing a network outage event at our hlz1 facility. Our team are investigating and further updates will be provided.
This will be affecting customers in the facility using IP Transit & Layer 2 services, as well as UFB connections in the Hamilton area.