Hamilton Service Impact (hlz1) - 15/04
Primary paths are now back in service after fibre repairs overnight, traffic has been moved away from our backup path, and is flowing at normal levels.
Works have been completed overnight including excavation, new fibre lay, backfill and splicing. Our primary paths to hlz1 are now operational and stable.
We will be reverting traffic to traverse our primary paths today. A brief service disruption may be expected as traffic moves back to primary paths.
All services have been restored through a temporary workaround solution to establish connectivity.
We will continue to monitor the situation closely and return to full service once one of our paths is back in operation from suspected fibre strike.
Customers with direct UFB connections, and wholesale Layer 2 connections are now recovering.
IP Transit & Layer 2 point-to-point connectivity under action.
Our team has identified both our primary & backup fibre paths to our hlz1 facility are operationally down, suspected fibre cut event.
We are working at the highest priority on solutions via further redundancy to bring services back online via alternate means.
We are currently seeing a service impact at out hlz1 facility, affecting services within Hamilton.
Our team are investigating at the highest priority.
- Services / UFB Internet
- Services / IP Transit
- Services / Layer 2 Services
- Infrastructure / hlz1 PoP (DataVault Hamilton)