Engineers are comfortable that the affected network element has been safely decommissioned and roles moved to an alternate access node.
If customer impact is still being experienced, please power cycle your modem/router, and if still no connectivity, contact support.
We apologise for the inconvenicne caused to your Sunday. Plans will be made next week to replace the failed element which will be advised in a maintenance window.
All wholesale Layer 2 should now be functional.
Engineers are monitoring closely.
Reports have been received that Layer 2 connections for singlehomed wholesalers may not be functioning.
Engineers are investigating.
Roles of the failed access node have successfully been moved to an alternate network element and service has been restored.
Engineers are continuing to monitor the situation closely to confirm full resolution.
If you remain without service, please try to power cycle your modem/router, and if no service after 5 minutes, contact support.
Engineers are approximately 60% through moving roles to another network element with services progressively recovering. Restorative work is continuing at high priority.
Due to this being the second occurance of this fault, roles on this access node are being migrated to an alternate access node.
Engineers are working through configuration of this network element at the highest priority.
We are currently experiencing an issue with an access Node at our 220 PoP, which will be affecting singlehomed wholesale layer 2 circuits, and UFF circuits.
Engineers are investigating as a top priority.