220 Routing Issue

Resolved Jul 10, 2019 12:30 PM NZST

We are confident this issue is now resolved.
Engineers are putting safeguards in place to combat against this issue in future.
We apologise for the inconvenience caused to affected customers. If you are continuing to face issues, please get in touch with our support team.

Monitoring Jul 10, 2019 12:02 PM NZST

Engineers have resolved the outage caused by the faulty piece of equipment and normal service has been restored.
If you are continuing to experience an issue please try rebooting your router, and then getting in touch with our team.
We are monitoring the situation closely.

Problem Identified Jul 10, 2019 11:55 AM NZST

We have identified the device at fault, engineers are continuing to investigate at the highest priority.

Assessed Jul 10, 2019 11:38 AM NZST

We are currently experiencing a routing issue at our 220 Datacentre.
We are investigating this with top priority.