We are satisfied that this issue has been resolved by our upstream partner.
We will soon be communicating with customers via email on a plan to ensure this doesn’t occur again.
If you would like a full RFO report (reason for outage) please email firstname.lastname@example.org.
We thank you for your patience during this outage today, and we will be working through plans over the coming weeks to ensure this doesn’t occur again.
The replacement switch has been installed and connectivity has been restored.
We are continuing to monitor this situation closely.
If you are still experiencing issues with connectivity, please reboot your router, or call 0508 4 INTERNET for assistance.
A replacement switch is being transported to the Skytower Datacentre.
Engineers are working on this with the highest priority.
Our upstream provider has had a switch failure at Skytower which has taken out our uplink port to them - they are onsite working to replace/repair this now.
We have located the issue to be with a Chorus handover element affecting Queenstown, Rotorua, Timaru & Napier connections. We are working on this as a top priority and apologise for the inconvenience caused.
We are currently experiencing an issue with Timaru/South Canterbury DSL and UFB connectivity. Engineers are investigating as a top priority.